Grand Hawaii Hotel Pekanbaru, Pekanbaru ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Jl. Gatot Subroto No. 8, Pekanbaru, Indonesia

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Centre

Pekanbaru500 m

Airports

Sultan Syarif Kasim Ii (PKU) 8.4 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Enjoyable Breakfast

“I had a good experience at breakfast with a good variety of Indonesian food. The buffet-style service was efficient and allowed me to enjoy my meal at my convenience.” view full review

Limited TV Options

“While the room had basic features, I noticed that there was no TV channel list available. This made it challenging to find something to watch after a long day. An update in this area would enhance the guest experience.” view full review

Clean and Tidy Rooms

“The rooms were clean and tidy, which made my stay comfortable. Despite some issues with size and lighting, the cleanliness was a significant positive aspect that I appreciated.” view full review

Basic Bathroom Facilities

“The bathroom had basic amenities and was functional. It served its purpose well, although I felt that improvements could be made to enhance the comfort and convenience for guests.” view full review

General

Smoking allowed in designated areas
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Luggage storage
Coffee shop

Services

Laundry
Tours/Ticket assistance
Wedding services
Newspaper service

Dining

Paid breakfast
Restaurant
Bar/ Lounge area

Business

Business centre

Spa & Leisure

Garden area
Spa centre

Room features

Air conditioning
In-room safe

Media

Flat-screen TV
Telephone

Location

Jl. Gatot Subroto No. 8, Pekanbaru, Indonesia

Map view

Jl. Gatot Subroto No. 8, Pekanbaru, Indonesia

City landmarks

Mosque

An Nur Mosque

1.3 km

Jl. Jenderal Sudirman No.474

RTH Putri Kaca Mayang

2.1 km

Mosque

Al-Falah Darul Muttaqin Mosque

2.0 km

Amusement Park

Kuantan Regency Waterpark

2.4 km

Bridge

Siak 1 Bridge

2.4 km

Pelindo Port

1.6 km

Jl. Diponegoro

Monument of Riau People's Struggle

1.7 km

Kampung Bandar

Rumah Singgah Tuan Kadi

2.0 km

Jl. Jenderal Sudirman No.462

Soeman HS Provincial Library of Riau

1.8 km

Shopping Area

Star City Square

760 m

Jln. Masjid Kampung Bandar

Pekanbaru Great Mosque

1.7 km

Library

HS Soeman Library

1.8 km

Siak Bridge

2.4 km

Masjid Al-Israr

610 m

Church

Gereja HKBP Kota Pekanbaru

620 m

Hkbp Kota

620 m

Mosque

Mesjid Al-Ibadah

620 m

As salam

680 m

Mosque

Jogging Track Mesjid Agung An Nur Provinsi Riau

680 m

Mosque

Mesjid AS-Salam

680 m

Mosque

Mesjid Al Washliyah

680 m

Mosque

Masjid Al-Irsyad

690 m

Mosque

Mesjid Darul Amal

720 m

Komplek Masjid Agung An-Nur

730 m

Mesjid Agung An-Nur

1.3 km

Nearby

Pekanbaru Mall

260 m

Square

Senapelan Plaza

370 m

Kalam Kudus

400 m

Mesjid Nurul Yaqin

500 m

Plaza Suka Ramai

540 m

Restaurants

Ketupat Sayur Onen

760 m

Jln. Hang Tuah sebelah Mesjid agung An Nur

Reviews and Ratings

Feedback from previous guests about their experience.

80%

liked the hotel and would stay again

8.0/10

Great

Rooms

5.0

Location

7.8

Service

5.8

Dining

6.8

Ruth

United States, January 2025

6.0/10

The hotel is centrally located in Pekanbaru City, which is great for exploring nearby attractions and street food. However, the room conditions were quite disappointing, particularly those without windows, making them feel muggy and uninviting. The service from the staff at the front office was kind and helpful, but the overall cleanliness and comfort of the room did not meet expectations. Breakfast offered a typical Indonesian standard, which was reasonably good.

Rooms

5.0

The room I stayed in was cramped and lacked a window, giving it a dark and musty feel. It was not very clean, with spots on the linens and torn towels.

Service

6.0

The front office staff was helpful, but there were some issues with their responsiveness, especially when I requested an adaptor.

Location

8.0

The location is convenient, close to Pekanbaru Mall and various street food options available at night. There is also a nearby park which adds to the charm.

Dining

7.0

Breakfast was decent with an Indonesian standard selection; it met my expectations but didn’t offer much variety.

Facilities

5.0

Basic facilities were available, but there were no comprehensive details about hotel amenities in the room or elevator.

William

United States, December 2024

5.2/10

I was quite surprised by my stay at this hotel. While the location is convenient and close to shopping and street food, the rooms left much to be desired. They were small, dark, and not very clean; I even encountered stained linen and a torn towel. The bathroom felt cramped and lacked any sense of renewal. Although the staff at the front desk was kind and helped with my inquiries, the overall experience did not meet my expectations for a three-star hotel.

Rooms

5.0

The rooms were very small, dark, and not clean, making it difficult to even place a prayer mat on the floor.

Service

5.0

While the front office staff was kind and responsive, the overall service could improve as certain amenities were confusing to the staff.

Location

8.0

The location is ideal, being centrally located near Pekanbaru Mall and local street food options, which enhanced my experience.

Dining

6.0

Breakfast was decent, offering a standard Indonesian selection, although it didn't exceed my expectations.

Facilities

5.0

The hotel lacks basic facilities and information, like a TV channel list in the room, and I had to pay extra for a kettle.

Richard

United States, December 2024

5.4/10

I was quite disappointed with this hotel overall. The room I stayed in was small, dark, and poorly maintained, with stained linens and a torn towel, which made it feel less than welcoming. On the bright side, the location is decent, being central and close to local food options. The breakfast provided was satisfactory, but the lack of proper room features such as a TV channel list and decent Wi-Fi really affected my experience.

Rooms

5.0

The room was very small and dark, with stained linens and a torn towel.

Service

6.0

I found the staff at the front office to be kind and helpful, though there was some confusion regarding requests.

Location

7.0

The hotel is located centrally in Pekanbaru City, near the mall and street food options.

Dining

7.0

Breakfast offered a decent selection, in line with Indonesian standards.

Facilities

5.0

The facilities were lacking; I had to pay for a kettle, and Wi-Fi connection was poor.

Edgar

United States, October 2024

5.6/10

I was quite disappointed with my stay. The location was good, being near the central area and street food, but the room conditions left a lot to be desired. It was dark, small, and not very clean. While the staff was attentive and helpful, the room overall did not meet my expectations for comfort or cleanliness.

Rooms

5.0

The room felt cramped and dark, making it uncomfortable to relax. It was not clean enough for my liking, and the linens were stained with some towels being torn. For a superior type room, I expected more space and better upkeep.

Service

6.0

The front office staff were kind and attempted to help, although there was some confusion when I requested an adaptor. Overall, service was decent.

Location

8.0

The hotel is well-situated in the heart of Pekanbaru City, close to a mall and local street food options, which was a plus.

Dining

7.0

Breakfast offered a typical Indonesian standard, which was satisfactory, but nothing extraordinary.

Facilities

5.0

Facilities were lacking; in-room amenities felt minimal and some essentials like a kettle were not included.

Alexandra

United States, August 2024

5.8/10

I had quite the experience at this hotel. The location is great, being close to the Pekanbaru Mall and some street food options, but unfortunately, the room I stayed in was really cramped and lacked cleanliness. The service from the front desk was helpful, but the overall condition of the room brought the experience down. While the breakfast was decent, the lack of good facilities and the small, dark room really made it less appealing.

Rooms

5.0

The room I stayed in was surprisingly small and dark, almost like it was a rented room. It felt cramped and I couldn't even put my prayer mat down properly. Dirty linens and a torn towel were also disappointing.

Service

6.0

The front office staff were kind and tried to be helpful, but there seemed to be some confusion regarding requests, like my need for an adaptor.

Location

8.0

The hotel has a good location in the center of Pekanbaru City, which is convenient for accessing the mall and local dining options.

Dining

7.0

Breakfast was quite standard for Indonesian hotels and decent in terms of variety.

Facilities

5.0

The facilities left much to be desired as there was no TV channel list, and I had to pay for simple amenities like a kettle jug.